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Appointments

 

Currently as appointment and clinical systems have changed with our merger limited availablity may be found online - especially at Garden Park and White Swan.

 

We are currently, until appointment system become aligned, not booking patients into surgery sites that they have not been historically registered at. eg Patients registered at Forest Hall will not be able to book into appointments at White Swan unless there are exceptional circumstances. This is being done following concerns raised following consultation with patients pre merger. 


The easiest and quickest way to book appointments is by booking on line from the homepage. All our doctors appointments are available to book this way. This system is open 24 hours a day.

You can also book 24 hours a day by using our automated telephone system at Forest Hall

Appointments can also be made by telephoning the surgery, or coming to the surgery in person.


Remember Monday mornings are very busy.

Telephone numbers are at the top of this page


Lines open from 8.00 am at Forest Hall and 08:30 at White Swan and Garden Park

 

 

Opening times 

 

Forest Hall

 

Monday          08:00 - 20:00

Tuesday          07:30 - 18:30

Wednesday    07:30 - 18:30

Thursday        07:30 - 18:30

Friday             08:00 - 18:30

 

Garden Park

 

Monday to Friday 08:30 - 18:00

 

White Swan

 

Monday to Friday 09:00-18:00

 

 

Evening and Weekend Appointments

 

We have additional appointments available at a time to suit you – after 6.30 pm on weekdays and also on Saturdays mornings.  Bank holidays are also covered by this initiative.

This has been organised by the Practice, in partnership with other practices in North Tyneside.

These appointments are all pre-bookable so, if you need an appointment in the evening or the weekend because you are busy during the week, then please continue to arrange it through this Practice. Many of these appointments will available on the same day that you call your practice - if you need to make an appointment to be seen quickly.

We have appointments until 8pm every weekday and on    Saturdays 9.00a.m - 1.00 pm.  These appointments are at the Oxford Centre in Longbenton, a hub, but they are all provided by local doctors and they have full access to your patient notes.

Please remember to ask the practice administration team. YOU NEED TO PHONE THE SURGERY TO BOOK THESE APPOINTMENTS

 

 


Exceptions for on line bookings:

New patient appointment/first appointment

Mother and baby 6-8 week checks
If you need an interpreter
If you need a double appointment
If you need any of the above appointment types please phone 0191 259 9666 and speak to a member of our reception team who will be able to help you.
Chronic disease review with nursing team

Urgent same day access


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The majority of GP/Nurse appointments at the surgery are ten to fifteen minutes.

We ask where possible that you try to observe the 'One appointment, one problem' ethos rather than bringing a list of medical problems to the doctor.

We strive to deal with every medical problem to the highest standard for your safety, but this proves impossible if we are expected to deal with a number of problems in one appointment.

Also, please do not expect the doctor to deal with the problem of a relative or a child during your appointment. Please make another appointment if they need to see a doctor

We offer advanced booking with the GPs up to 3 months in advance. We would encourage you to try and see the same doctor for an on-going problem or condition.

For an urgent appointment on the same day, please ring as early as possible and identify that you need to see a healthcare professional urgently.

You can make an appointment with a nurse without seeing the doctor first.



Telephone apointment/consultation

You don't always need a face to face appointment and may request a telephone appointment. Telephone appointments can be useful for advice, reviews, flare up of an exisitng or past problem and a number of other things that do not require a face to face consultation. You can book a telephone appointment in advance.

 

 


Chaperone Service

A chaperone service is available to patients. Patients are offered the security of having an impartial observer or trained chaperone present during an intimate examination with a health professional.

 

 


Interpreting Service

If English is not the patient’s main language an interpreting service can be arranged through our reception team.



The Cost to NHS of Wasted Appointments

Did you know that missed appointments cost the NHS thousands of pounds every year?

Please phone the surgery as soon as possible if you cannot attend. This will help us to make appointments available to as many patients as possible.

 


Home Visits
Home visits are recommended for cases involving:

  • The terminally ill

  • The housebound patient for whom travel to the surgery by car would cause deterioration in their medical condition.

  • Where home visiting makes clinical sense and is the best way of giving medical opinion.

Home visits are not appropriate for:

  • Heart attack or severe crushing chest pain – dial 999 and ask for an ambulance.

  • Fevers, cold, cough, earache, headache, diarrhea, vomiting, back pain.

  • intimate examinations

If you need a home visit, it is please  phone the surgery before 09:30.

Sometimes the doctor will wish to speak to the patient over the phone before visiting or arranging for a district nurse to see the patient. The receptionist will ask you for your contact telephone number.

Please try to come to the surgery if possible (the doctor can see 3-5 patients at the surgery in the time it takes him/her to visit one patient at home).

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.



Sickness Certificates


You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.


If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)



When We Are Closed


Out of HoursDuring the hours when our Surgery is closed (6.30pm - 8.00am weekdays, at weekends and on Public and Bank Holidays), you will be able to access medical advice and services including the Out of Hours service by telephoning: 111

NHS 111


You can call 111 when you need medical help fast but it’s not a 999 emergency.

NHS 111 has replaced NHS Direct and is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

To access the 111 service via a textphone call 18001 111.
For more information visit the 111 website



You should call 111 when:



you think you need to go to A&E or to another NHS urgent care service

your GP surgery is closed and you need healthcare advice

you don't know who to call for medical help

Call 999 for life threatening emergencies such as:

  • Major accident or trauma

  • Severe breathlessness

  • Severe bleeding

  • Loss of consciousness

  • Severe chest pain


Do I really need to contact a doctor?

Please only use the out-of-hours service if your medical condition is such that you cannot possibly wait until the surgery opens again. The provision of an out-of-hours service costs local health authorities a lot of money and its resources are stretched by inappropriate use and patients who really need attention might have to wait longer.

 



Walk in Centre

 

If you have a minor ailment and feel it necessary to contact a walk in centre then please phone 111 first

 



What is a Chaperone?

A chaperone is someone who will accompany you during a consultation should you wish to have one.

 

Who can be a Chaperone?

 

  • A chaperone can be a family member or a friend. A formal chaperone is someone such as another clinician or a member of staff who has received appropriate training

Why do I need one?

 

  • You can ask for Chaperone to be present for support and reassurance or if you feel uncomfortable about undergoing an intimate examination. The doctor or nurse may request a chaperone during a consultation if they feel it is appropriate

All patients are entitled to have a chaperone present at any time where they feel one is required.

This chaperone may be a family member or friend, or alternatively, a formal chaperone (i.e. a trained member of staff).

Wherever possible we would ask you to make this request at the time of booking your appointment.

If required, we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.