Making a complaint
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know.
We operate a practice complaints procedure as part of a NHS system for dealing with complaints. Out complaints system meets national criteria.
How to complain
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible, ideally within a matter of days or at the most a few weeks, because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint:
What we shall do
We shall acknowledge your complaint within two working days and aim to have looked in to your complaint within ten working days of the date when you raised it with us. We shall then be in a position to offer you an explanation, or a meeting with the people involved. When we look in to your complaint we shall aim to:
Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by that patient in person
How do I give feedback or make a complaint about an NHS service? CLICK HERE